*{
    box-sizing: border-box;
}
body, div, dl, dt, dd, ul, ol, li, h1, h2, h3, h4, h5, h6, pre, code, form, fieldset, legend, input, textarea, p, blockquote, th, td, hr, button, article{
    margin: 0;
    padding: 0;
}




.substr{
  width:180px;
  white-space:nowrap;
  overflow:hidden;
  text-overflow: ellipsis;
}

ul{
	list-style: none;
}

#container{
    display: block;
    height: 600px;
    width: 100%;
    /*border: 1px solid red;*/
}
.header{
    background-color:#4087fd;
    height:60px
}
.logo{
    float: left;
    margin-top: 15px;
}
.logo-text{
    font-family:"SimHei" !important;
    font-size:20px;
    font-weight:bold;
    margin-top:18px;
    margin-left:20px;
    display:inline;
    color: white;
}
.func-btn{
    float: right;
    display: inline;
    margin-right: 40px;
    margin-top: 20px;
    color: white;
}
.main{
    height: 520px;
    /*border: 4px solid yellowgreen;*/
}
.lside{
    box-sizing: border-box;
    float: left;
    width: 75%;
    height: 100%;
    border-right: 1px solid #e2e2e2;
    /*border: 1px solid blue;*/
}
.chat-box{
    box-sizing: border-box;
    width: 100%;
    height: 100%;
    position: relative;
    /*border: 1px solid red;*/
}
.jspScrollable{
    float: left;
    width: 100%;
    height: 100%;
    padding: 0px;
    overflow: hidden;
    outline: 0px;
    /*border: 1px solid blue;*/
}
.jspContainer{
    width: 100%;
    height: 100%;
    overflow: hidden;
    overflow-y: auto;
    position: relative;
    background-color: #F2F2F2;
}
.jspPane{
    top: 0;
    width: 600px;
    padding: 0;
    position: absolute;
    /*border: 1px solid pink;*/
}
.rctCtn{
    position: relative;
    width: 100%;
    /* background: none repeat scroll 0 0 #fff; */
    padding: 7px 0px;
}
.chtCtn{
    float: left;
    height: auto;
    border-right: medium none;
    border-top: medium none;
}
.chtMsg{
    position: relative;
    margin: 0;
    border-radius:4px;
}
.chtMsg #talk li{
    margin-bottom: 5px;
}
.lft .chtMsg{
    float: left;
    margin-left: 20px;
    /*background: none repeat scroll 0 0 #f5faff;*/
    border: 1px solid #acccef;
}
.lft .chtMsg-greeting{
    border: 0;
    float: none;
    margin: 0 10px;
}
.robot{
    padding-left: 30px;
    padding-right: 30px;
    margin-bottom: 30px;
}
.robot1{
    padding-left: 30px;
    padding-right: 30px;
    margin-bottom: 30px;
}
.robot::before{
    display: table;
    content: " ";
}
.lft .chtMsg-greeting .chat{
    font-size: 15px;
    width: 522px;
    position: relative;
    word-break: break-all;
}
.robot-response{
    position: relative;
    margin-left: 62px;
    border-radius: 8px;
    border: 1px solid #E5E5E5;
    background: #F7F9FA;
}
.robot-chat{
    padding: 14px 18px;
}
.robot-icon{
    background: url(../common/images/dangjianRobot.png) center center no-repeat;
    background-size:cover;
    color: #3d5c71;
    position: absolute;
    border-radius: 46px;
    vertical-align: top;
    display: inline-block;
    text-align: center;
    line-height: 46px;
}
.robot-talk-cor{
    border-color: transparent #F0F0F0 transparent transparent;
    left: 81px;
    z-index: 100;
    width: 0;
    height: 0;
    font-size: 0;
    border-width: 6px;
    border-style: solid;
    overflow: hidden;
    position: absolute;
    top: 32px;
    box-sizing: border-box;
}

.me{
    padding-left: 30px;
    padding-right: 30px;
    margin-bottom: 30px;
    height: 50px;
}
.i-talk{
    font-size: 15px;
    color: white;
    padding-right: 10px;
    position: relative;
    width: 100%;
}
.me-chat{
    background: #3AAEFF;
    float: right;
    width: 46px;
    height: 46px;
    border-radius: 46px;
    vertical-align: top;
    display: inline-block;
    text-align: center;
    line-height: 46px;
}
.content{
    border-radius: 8px;
    background: #3AAEFF;
    margin-right: 16px;
    padding: 14px 18px;
    float: right;
    width: 50%;
    word-break: break-all;
    line-height: 20px;
    display: inline-block;
    vertical-align: top;
}
.i-talk-cor{
    border-color: transparent transparent transparent #3AAEFF;
    right: 68px;
    width: 0;
    height: 0;
    font-size: 0;
    border-width: 6px;
    border-style: solid;
    overflow: hidden;
    position: absolute;
    top: 17px;
    box-sizing: border-box;
}
.hot-number{
    padding-left: 13px;
    background: #ffffff;
   /*  box-shadow: 0 -2px 3px 0 rgba(0, 0, 0, 0.1); */
    position: absolute;
    bottom: 124px;
    width: 75%;
    height: 40px;
    font-size: 12px;
    line-height: 40px;
    color: #373D41;
    border-right: 1px solid #E5E5E5;
}
.hot-item{
    margin-left: 10px;
    line-height: 25px;
    height: 25px;
    display: inline-block;
    padding: 0px 11px;
    border: 1px none rgba(155, 158, 160, 0.6);
    background: #F4F7FC;
    border-radius: 3px;
    cursor: pointer;
    color: #373D41;
    max-width: 144px;
    overflow: hidden;
    white-space: nowrap;
    vertical-align: middle;
    text-overflow: ellipsis;
}




.freq-box{
    width: 100%;
    height: 360px;
    /*border: 1px solid red;*/
}
.freq-header{
    width: 100%;
    height: 36px;
    background: #f5faff;
    padding-top: 14px;
    font-family: 'Microsoft YaHei UI ' !important;
}
.freq-title{
    text-align: left;
    font-size: 16px;
    margin-left: 30px;
    margin-top:2px;
}
.freq-change-btn{
    float: right;
    font-size: 12px;
    diaplay:inline;
    width: 55px;
    cursor: pointer;
    margin-top:-30px;
    margin-right:20px;
}
.support-box{
    width: 100%;
    height: 160px;
    background-color: #fff;
}
.support-content{
    width: 300px;
    text-align: center;
    color: #7b7b7b;
    position:absolute;
    bottom:30px;
    font-family: "Microsoft YaHei UI" !important;
    text-decoration: none;
}
.ask-area{
    background: white;
    position: absolute;
    height: 124px;
    width: 75%;
    border-top: 1px solid #E5E5E5;
    bottom: 0px;
    border-right: 1px solid #E5E5E5;
}
.input-area{
    z-index: 1040;
    position: absolute;
    right: 124px;
    left: 0;
    padding-left: 18px;
    padding-right: 18px;
    top: 24px;
}
.input-tip{
    list-style: none;
    bottom: 79px;
    border: 1px solid #E5E5E5;
    border-bottom: 0px;
    left: 18px;
    right: 18px;
    background: #fff;
    z-index: 300;
    padding-left: 0;
}
#search{
    overflow-y: auto;
    width: 100%;
    height: 78px;
    border: 1px solid #E5E5E5;
    resize: none;
    padding: 4px 8px;
}
.send-btn{
    width: 85px;
    height: 33px;
    line-height: 33px;
    text-align: center;
    float: right;
    margin: 45px 20px;
    border: 1px solid #00C1DE;
    background: #e2f8fb;
    border-radius: 3px;
    cursor: pointer;
    color: #00a2ca;
}

.rigt-side{
	width: 25%;
	height:464px;
	float: right;
	background-color: white;
}

.rigt-side .title{
	height: 30px;
	line-height: 35px;
	background: #F5F5F5;
	text-indent: 2em;
	color: black;
	font-size: 16px;
	margin-bottom: 5px;
}

.rigt-side a{
	text-decoration: none;
	color: #2e56e0;
	font-family: arial;
}

.rigt-side .list{
	line-height: 26px;
	font-size: 15px;
}

.rigt-side .list span{
	padding: 0 10px;
	color: black;
	background-color: white;
}

.rigt-side .question{
	border-bottom: 1px solid white;
	background-color: white;
}

.judge{
	margin-top: 20px;
	padding-top: 10px;
	border-top: 1px solid #e5e5e5;
}

.judge .btn{
	margin-top: 10px; 
	overflow: hidden;
}

.judge .btn input{
	background: none;
	border: none;
	padding: 4px 10px;
	outline: none;
	border: 1px solid #00c0e0;
	font-size: 12px;
	margin-right: 10px;
	border-radius: 4px;
}
.judge .btn input:hover,.judge .btn .active{
	background: #9cf1ff;
}
.hot-number .btn{
	float: right;
}

.hot-number .btn a{
	color: #9a9a9a;
	text-decoration: none;
	display: inline-block;
	margin-right: 10px;
}